Kumaran explains to Deepak how to get the objective right before deciding the key results. It is about defining the correct problem to solve. Business and IT can use the same OKRs. How are KPIs and Key Results connected? KPI never tells you if you are successful or not - it is left to interpretation. The issues with the classical score card model. The illusion of progress. Do numbers really drive behaviour? How can you make OKRs when objectives seem vague? Efficiency versus effectiveness. Common pitfalls when using OKRs. What is the ideal frequency of defining and evaluating the OKRs. Does OKR work at the individual level?

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