Innovation, evolution, and humanity in L&D: we’ve talked all about these three things on our podcast so far. But something has been missing. There was a voice waiting to be heard. And Dana Durham, Learning & Design General Manager at Delta Air Lines, is here to share it — the words of learners across the world, and what it is they feel they truly need to succeed. During her conversation with Ron, Dana dives deeper into actions leaders can take to better immerse themselves in operations, uncover what learners need to thrive, foster cultures built on support and workplace safety, and design learning pathways that lead to more impactful outcomes.

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