John "The Concierge" Coleman is at the top of his game. Recently installed as Concierge Manager at the plush 5-Star Fota Island Resort, he's also been named as "Clef d"Or" - a member of an elite group of concierges, considered to be the very best at what they do. From Killeagh, in East Cork, he's been dealing with the public since he was a schoolboy...