We're   here to not only commiserate with   anyone serving customers and guests on a day to day basis, but to also   provide sympathy, empathy, and ultimately - guidance to those in need of a   sounding board for anyone experiencing challenging customers. While the "Karens" of the world   may cause stress and in some cases, even PTSD, our mission is to provide   relief by way of showing you that you're not alone, giving real world advice,   and helping you find a balance between doing the right thing for your   customers, your organization, and the   right thing for YOU.