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Episode #28: Understanding Patient Experience Today and Tomorrow
Patient experience is a hot buzz-word in today's healthcare industry but what does it actually mean and how can organizations improve patient experience? Jason Wolf, Ph.D. President of the Beryl Institute joins us and sheds some light on what patient experiences should look like and highlights some data on the state of the healthcare industry from the Beryl Institute's State of Patient Experience in American Hospitals 2013 report.
Dr. Wolf also provides some great suggestions for organizations looking to making the first step towards starting or improving their patient experience.
Music Attribution: Evolution (Instrumental Version) by Josh Woodward is licensed under a Attribution License. Based on a work at http://www.joshwoodward.com.
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Patient experience is a hot buzz-word in today's healthcare industry but what does it actually mean and how can organizations improve patient experience? Jason Wolf, Ph.D. President of the Beryl Institute joins us and sheds some light on what patient experiences should look like and highlights some data on the state of the healthcare industry from the Beryl Institute's State of Patient Experience in American Hospitals 2013 report.
Dr. Wolf also provides some great suggestions for organizations looking to making the first step towards starting or improving their patient experience.
Music Attribution: Evolution (Instrumental Version) by Josh Woodward is licensed under a Attribution License. Based on a work at http://www.joshwoodward.com.