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Episode 3: Alex Gillespie on compliments in healthcare, gratitude, leadership, and interdependence.
In this episode, we are joined in conversation by Dr Alex Gillespie. Alex is a social psychologist at the London School of Economics. We came across Alex's work when we read the paper he co-authored with Dr Tom Reader describing an analysis of compliment letters received by Hospitals in the NHS. The concept of looking for insights from positive feedback is entirely on message with the LfE mission, and we were delighted when Alex agreed to talk with us about his work. In this conversation we discuss the motivation behind the paper, the findings and implications of the study, the concept of gratitude, the interdependent nature of human society and much more. An abridged recording of this conversation was played at the #LfE4 conference in October 2021.
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By Learning from Excellence and Civility Saves LivesIn this episode, we are joined in conversation by Dr Alex Gillespie. Alex is a social psychologist at the London School of Economics. We came across Alex's work when we read the paper he co-authored with Dr Tom Reader describing an analysis of compliment letters received by Hospitals in the NHS. The concept of looking for insights from positive feedback is entirely on message with the LfE mission, and we were delighted when Alex agreed to talk with us about his work. In this conversation we discuss the motivation behind the paper, the findings and implications of the study, the concept of gratitude, the interdependent nature of human society and much more. An abridged recording of this conversation was played at the #LfE4 conference in October 2021.