Inside the War Room: Case Studies in Crisis

Episode 3: Former US Secretary of Veterans Affairs David Shulkin on Crisis Leadership and the VA “Wait Time” Issue


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David Shulkin, Former Secretary of the United States Veterans Affairs (U.S. VA), discusses his response to the VA “wait time” crisis after his appointment by President Obama – where many U.S. veterans could not access urgently needed healthcare through the nation’s veterans’ hospitals.  

Shulkin also takes listeners through an array of crises managed while working for the government, including the Pulse nightclub shooting and the Charlottesville riots, and how he stood by his principles – even at the risk of dismissal from public service.  

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Inside the War Room: Case Studies in CrisisBy BCW and Kroll