Sean interviews Martha Woodward of Dusting Divas Maid Service and Quality Driven Software. In a little over 10 years, Martha has been able to go from complete scratch to a thriving multi-location maid service with over 23 full-time employees. Martha recognized that in order to scale and build her dream business she would need to tackle the elephant in the room for field service companies... quality control of her employees. Through much trial and error, Martha began to implement robust training, onboarding, and performance systems so she could build consistency to ultimately scale. Martha perfected her systems through the use of customer surveys and continuous improvement in her organization.    

Finding limited tools available to help her support her systems, she co-founded a customer satisfaction app called Quality Driven Software: https://qualitydrivensoftware.com/ that empowers transparency by automating surveys to customers to gauge quality and satisfaction from both the company and the individual employees. Quality Driven has grown rapidly and is currently in direct integrations with several CRM partners making it seamless to nurture your existing customers.    

Other resources mentioned in this episode:

      - Book: "They ask, your answer." - Mark Sheridan: https://www.amazon.com/They-Ask-You-Answer-Revolutionary/dp/1119312973

      - Dustin Divas: https://www.dusting-divas.com/

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