<p>In episode three of this series, trainer Shana Merlin discusses how to improve patient interactions using improvisational techniques to build rapport, help patients understand diagnoses and treatment goals, and break the “curse of knowledge” so that your communications are clear and user-friendly. (45:12) </p>

In episode three of this series, trainer Shana Merlin discusses how to improve patient interactions using improvisational techniques to build rapport, help patients understand diagnoses and treatment goals, and break the “curse of knowledge” so that your communications are clear and user-friendly. (45:12)

Episode 3: Improving patient interactions

TrendsMD
Welcome to TMLT’s podcast series that explores growing issues within the health care, technology, and medical liability arenas. Hosted by Tony Passalacqua of TMLT, TrendsMD attempts to bring greater focus to issues that face the health care community in Texas and beyond. We also identify industry trends and help policyholders navigate their medical liability coverage. Our episodes are dedicated to educating medical and administrative personnel on technology-based themes, including telemedicine and cyber security risk management. Email your questions to anthony-passalacqua@tmlt.org.

Technology

TrendsMD Welcome to TMLT’s podcast series that explores growing issues within the health care, technology, and medical liability arenas. Hosted by Tony Passalacqua of TMLT, TrendsMD attempts to bring greater focus to issues that face the health care community in Texas and beyond. We also identify industry trends and help policyholders navigate their medical liability coverage. Our episodes are dedicated to educating medical and administrative personnel on technology-based themes, including telemedicine and cyber security risk management. Email your questions to anthony-passalacqua@tmlt.org.

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Episode 3: Improving patient interactions

Episode 3: Improving patient interactions