This week, Kristen Hayer reviews:<ul><li>Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12</li></ul>Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!

This week, Kristen Hayer reviews:<ul><li>Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)</li><li>The Customer Success Professional's Handbook, by Ashvin Vaidyanathan &amp; Ruben Rabago, Chapters 9-12</li></ul>Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!

Episode 3 - The Customer Success Professional's Handbook & Beyond Silicon Valley

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

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Episode 3 - The Customer Success Professional's Handbook & Beyond Silicon Valley

Episode 3 - The Customer Success Professional's Handbook & Beyond Silicon Valley