This episode addresses some of the tools leaders use to bring change. Surgeons use scalpels, nurses administer shots, housekeepers use brooms. What are the leader’s tools? Mr. Chapman discusses how vision is a tool. He addresses the difference between medical training and leader training. Doctors round to diagnose & treat. Leaders need to use their rounding as a way to raise energy. This means leaders need to practice affirmation, use questions & offer presence. All of these are “tools.” Affirmation changes brain chemistry. Questions signal values and impact the physics of job performance. How should leaders engage caregivers in ways that transform culture?