This week we begin with the usual weekly updates, share some news related to ShopTalk, and a recent V Foundation event at Montage in Sonoma. You know. Colon stuff.

We then give our perspective on the current state of e-commerce and the confusion amongst platforms, ISV's, SI's and brand leaders. We touch on the importance of having courage to question decisions, focusing on the customer experience, not letting technology take away from business needs, and the importance for improved service after the sale from EVERYONE.

Getting back to questions from the field. We answer how we approach making recommendations for third-party tools and solutions, and the lessons we've learned along the way.

We conclude, ish, with a thoughtful dialog on work-life balance and setting boundaries personally and professionally.

Enjoy. -t