🎙️ Host: Dan Wilson, GTM Director at Churn Assassin

🎙️ Guests: Deb Schleede & Eric Potter (Op Methods)

In this eye-opening episode of Churn Bites, Dan Wilson sits down with Deb Schleede and Eric Potter from Op Methods to uncover a costly truth—many B2B SaaS companies have no idea why their clients are churning. Without clear insights, businesses lose millions in preventable revenue leakage.

💡 Key Takeaways:

✅ The hidden cost of churn: How retention failures quietly drain revenue and slow growth.

✅ Why companies lack churn visibility: The biggest mistakes SaaS businesses make when tracking customer health.

✅ How to fix it: The power of data-driven churn analysis, customer feedback loops, and proactive intervention.

✅ Op Methods' insights: How better operational intelligence can help businesses uncover the real reasons behind churn and take action before it’s too late.

🚀 Bottom Line: You can’t fix what you don’t measure. Learn how to stop churn before it happens and keep revenue where it belongs—inside your business.