Retail Rendez-Vous

Episode 3: Why Returns Matter – Reverse Logistics, The Customer Experience, Cost Implications

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In Episode 3 of Taking Stock: Talking All Things Retail, we explore:

  • How the returns experience is critical to customer satisfaction 
  • Creative ways brands are reducing the financial liability of returns
  • Accelerating refunds to loyal customers
  • Combatting return fraud and abuse 
  • The growing push to make returns environmentally responsible

    • The episode features Arvind Gupta, President of Jesta I.S., a global developer and provider of enterprise software solutions for retailers, wholesalers and brand manufacturers, and Robert Kaufman, CEO of The Parker Avery Group, a trusted advisor to the world's most prominent retail and consumer goods companies.

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    Retail Rendez-VousBy Jesta I.S.