In this episode of Empathy at the Table, host Tony Anagor speaks with Nicoleta Iordan, a cultural entrepreneur from Romania who has built a successful chain of bookstores. Nicoleta shares her journey from a passion for books to creating a network of 55 bookstores, emphasizing the importance of empathy, leadership, and organizational culture. The conversation explores how she designed a unique bookstore experience, her leadership style, the values that drive her business, and the significance of trust in building a sustainable organization.

Takeaways

Nicoleta's journey began with a passion for books.

Creating a bookstore was driven by a desire for cultural enrichment.

The bookstore experience is designed as a ritual of discovery.

Leadership style is based on consensus and humility.

Empathy is a core value in her organization.

Trusting people is essential for a healthy work environment.

Values like sharing and curiosity are fundamental to their culture.

Unique authenticity fosters a welcoming atmosphere.

Sustaining passion in business requires continuous effort.

CARTURESHT embodies the spirit of community and books.

Titles

Trust and Values in Business Success

Building a Bookstore Empire with Empathy

Sound Bites

"I started my career in one of the big fours."

"Books really deserve so much better."

"Going into a bookstore is more like a ritual."

Chapters

00:00

Introduction to Nicoleta Jordan's Journey

00:47

Introduction to Nicoleta Jordaan

03:53

The Journey of a Cultural Entrepreneur

06:46

Creating a Unique Bookstore Experience

10:49

Leadership Style and Company Culture

16:41

Values and Empathy in Business

20:52

Negotiation and Emotional Intelligence

24:46

Advice for Aspiring Entrepreneurs

28:56

Conclusion and Future Endeavors

keywords

Nicoleta Iordan, cultural entrepreneur, bookstores, leadership, empathy, organizational culture, values, trust, Romania, business success