HR Voices Podcast

Episode 30: Why Mediation is the best form of Conflict Resolution

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Before we begin, we'd like to take a moment to honour Tony Munday, who sadly passed away on 24th August.  We hope this episode serves as a lasting tribute to his insights and legacy

 

A podcast for independent HR and people, professionals, and the businesses they support.

Hosted by Mary Asante and Charlotte Allfrey of HR Independents Ltd.

DATE: 19th August 2024

Episode 30: Why Mediation is the best form of Conflict Resolution

Guest: Anthony Munday, The Maverick Mediator

In this episode of HR Voices, we engage in a compelling discussion and explore why mediation is an effective form of conflict resolution in the workplace, the importance of early intervention, and the emotional aspects involved in resolving long-standing conflicts.

In this episode, we cover:

  • What is Mediation? Understanding workplace mediation and its benefits.
  • Early Intervention - The importance of addressing conflicts early to prevent escalation.
  • Mediation Process - Steps involved, including individual meetings and creating ground rules.
  • Confidentiality in Mediation - Ensuring a safe and private space for participants.
  • The Role of Emotions - Handling intense emotions during mediation sessions.
  • Internal vs. External Mediation - The advantages of using external mediators for impartiality.
  • Organisational Learning - How mediation can provide valuable insights to prevent future conflicts.

    • Key Takeaways

    • Mediation is a powerful tool for resolving workplace conflicts by allowing participants to express their perspectives in a safe environment.
  • Early conversations can prevent minor issues from becoming entrenched conflicts.
  • Confidentiality and impartiality are crucial for successful mediation.
  • Mediation not only resolves individual disputes but can also provide valuable feedback to organisations for improving their internal processes.

    • Top Tips from Anthony Munday:

    1. Know Your People - Understand the individuals in your team.
  • Be Authentic - Authenticity fosters trust and openness.
  • Avoid Procrastination - Address issues promptly to prevent escalation.
  • Consistency - Be consistent in your approach to managing people and conflicts.

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