We all make mistakes and upset customers during the course of our business lives. But it’s how we deal with the problems that can set us apart. 

In this show I outline a customer service strategy that will enable you, if you make a mistake and let down a client, to win them over to the point that they will love you more than if you hadn't made the mistake in the first place.

It’s a pretty simple formula but one that many people don’t use because there is too much emotion caught up in the situation. 

With real life examples you will learn:

• That you need to deal with issues promptly