What are the benefits of injecting empathy into financial services such as insurance and superannuation?

AIA Australia’s Simonie Fox joins us to discuss the impacts that the COVID pandemic has had on people’s health and wellbeing, as well as the ways that super funds and insurers need to be engaging their customers during a critical and stressful time.

We cover health and wellbeing impacts, the ways in which AIA are promoting better health outcomes, the role of telehealth and digital consultation, and the ways in which super funds can support members’ mental health during the claims process.

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