How do we genuinely meet families where they're at — especially when the system feels overwhelming? In this heartfelt and insightful episode, host Mahek sits down with Nicki Powell — parent, NDIS and disability advocate — to explore what families really need from health professionals after a diagnosis. From grief and overwhelm to navigating the NDIS, Nicki offers practical wisdom for occupational therapists and allied health professionals on building trust, setting realistic goals and recognising the small wins that matter most. This conversation is a must-listen for any clinician striving to create meaningful, family-centred care.