In this episode of the Moonpig Tech Podcast, hosts Sam and Leon sit down with Daniel Jeyes and Jake Smith to explore the evolution of platform engineering at Moonpig and the team's journey toward process automation. They dive into how the shift from traditional sysadmin tasks to infrastructure-as-code with Terraform has improved reliability, transparency, and scalability. A highlight of the discussion is their creation of a Slack-based permission escalation bot, built to streamline access to AWS resources without compromising security or auditability. The team shares how this innovation reduced engineering bottlenecks, empowered developers to take ownership, and embraced principles like least privilege and just-in-time access. Packed with practical insights, this episode offers a deep look at how thoughtful automation can transform engineering workflows.