Sherell is a an up and coming General Manager with Cinemark Theatres   as well as being a fellow KC Chiefs fan. She came on the show and shared her career progression which included   some serious determination. We also   talked about the importance of trusting your team and being genuine to   Guests. I really enjoyed talking with her. 

Karen Isn't Always Right is here to not only commiserate with anyone serving customers and guests on a day to day basis, but to also provide sympathy, empathy, and ultimately - guidance to those in need of a sounding board for anyone experiencing challenging customers. While the "Karens" of the world may cause stress and in some cases, even PTSD, our mission is to provide relief by way of showing you that you're not alone, giving real world advice, and helping you find a balance between doing the right thing for your customers, your organization, and the right thing for YOU.

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