In this episode I share lessons from David Halperns book: Inside the Nudge Unit and Matthew Syeds: Black Box Thinking on hassle/friction. I talk briefly about how it can be affecting procedural adherence and how to use/remove it to benefit ourselves and our organisations.

Episode 32. Hassle.

Welcome to P.E.P Talk! A podcast from Professional Edge Project. Building Professional excellence, strengthening mental resilience and enhancing personal effectiveness. This project is all about increasing understanding and awareness of what we do and why we do it and explores ways in which we can improve ourselves. It’s about developing a ‘Professional Edge’, about staying sharp....on point. By taking care of ourselves we can better serve others.

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Episode 32. Hassle.

Episode 32. Hassle.