Today's guest is Nicholas Hinrichsen, Stanford MBA and founder of an online used car sales company called Carlypso. Buying a used car is a very emotional decision and Nicholas is sharing his experience with escalated customers.

In 2017, Nicholas sold his business to Carvana. After three years with Carvana, the founder left to start WithClutch.com, a digital platform to refinance auto loans. There are 20M car owners who can save thousands of dollars in minutes and usually don't even know refinancing a car loan is even an option!