Kip Zurcher is the COO at Authenticx, the leading customer experience platform built to help humanize conversational intelligence in healthcare. On this episode of Aspiring Ops, Kip highlights his journey into the role, and how the range of experience from Fortune 500 companies to startups has shaped his approach to the position. Kip also shares how he balances the pressures of driving efficiency and scalability across the organization with a culture-driven approach. For those Aspiring Operations leaders, Kip closes out the episode with three unique pieces of advice he would share with anyone early in their career.