<p>When Scott McKain totaled his Hertz rental car in New York City traffic, it was the beginning of a remarkable experience that created a customer for life.  Learn how they did it — and how you can duplicate it, without the accident!</p>

When Scott McKain totaled his Hertz rental car in New York City traffic, it was the beginning of a remarkable experience that created a customer for life. Learn how they did it — and how you can duplicate it, without the accident!

<p>When Scott McKain totaled his Hertz rental car in New York City traffic, it was the beginning of a remarkable experience that created a customer for life.&nbsp; Learn how they did it — and how you can duplicate it, without the accident!</p>

Episode 323: Encore Episode - When customer loyalty is an accident…

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Episode 323: Encore Episode - When customer loyalty is an accident…

Episode 323: Encore Episode - When customer loyalty is an accident…