You've screamed "agent" into a phone menu and gotten another phone number back. That experience isn't a technology problem, it's a design problem. Companies are treating AI voice agents like IVR replacements, and they're getting worse IVRs.

AI Diatribe Host Jason Lowe and Co-Host Matt Konwiser speak with David Casem, CEO of Telnyx, who has been building real-time AI communication infrastructure since before most people knew what SIP trunking was. His take is direct: the interim state of AI in customer communications involves more head-banging, not less - because most companies are grafting LLMs onto the same broken logic trees they always had.

He also gets into something the model debate largely ignores: the physics of voice. When your speech-to-text engine, LLM, and text-to-speech stack are spread across three different coasts you're not building a conversation, you're engineering a delay.

There's also a blunt question in here about where the AI doom narrative actually comes from - and who benefits from it.

Listen on YouTube, Spotify, Apple Podcasts, and Amazon Podcasts.

#AIDiatribe #AI #VoiceAI #DavidCasem #Telnyx #ContactCenter #AIAgents #OpenSource #SIPTrunking #LLMs #AIInfrastructure #TechPolicy