Everyone wants to know they’ve made a difference in someone's life. We accomplish a lot of things, but this is the one thing that matters most. The way we care for people assures us that we do make a difference. In this episode Susan and I discover the moments when we felt we were making a difference. The good news is that it was the way we cared that made the difference and those skills, included in The 7 Essentials for Caring That Makes a Difference, are transferable to every person and ever situation. We want to make a difference in the lives of people and our world is in great need of being cared for.