Could the language you use be unintentionally sabotaging your effectiveness? Our three-part "Cringeworthy Phrases" series attempts to answer this question. In this first episode in the series, Charles Alexander, director of the Tennessee Small Business Development Center at Volunteer State Community College, joins Crash Course Marketing Academy Podcast host Gayla Zoz to discuss five cringeworthy communication phrases, including what they are, who uses them, and how sprinkling too many of these terms in your everyday conversation can impact your credibility as a business owner or marketer.