In this episode, Mike and Paul talk about some key challenges organizations face in broadly taking action on customer insights that organizations identify. They discuss changing behavior by making insights more approachable and integrated in employee tools and daily activities to enable real-time decisions based on customer data, while avoiding the dreaded score-chasing culture mistake.

In this episode, Mike and Paul talk about some key challenges organizations face in broadly taking action on customer insights that organizations identify. They discuss changing behavior by making insights more approachable and integrated in employee tools and daily activities to enable real-time decisions based on customer data, while avoiding the dreaded score-chasing culture mistake.

In this episode, Mike and Paul talk about some key challenges organizations face in&nbsp;broadly taking action on&nbsp;customer insights that organizations identify. They discuss changing behavior by&nbsp;making insights more approachable and integrated in employee&nbsp;tools and daily activities to&nbsp;enable real-time decisions based on customer data,&nbsp;while avoiding the dreaded score-chasing culture mistake.

Episode 35: Driving Action from Customer Insights

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

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Episode 35: Driving Action from Customer Insights

Episode 35: Driving Action from Customer Insights