In this episode, we sit down with Rich Malachy, owner of Malachy Parts and Service, to break down how he scaled his business from a small team of 8 technicians to a thriving operation with 32.

Rich shares the real story behind that growth, what worked, what didn’t, and the decisions that made the biggest impact. The conversation covers hiring and retaining quality technicians, building systems that actually support growth, and the operational discipline required to scale without losing control.

This episode is focused on practical insights for anyone in the trades or service industry looking to grow a team, increase capacity, and build a more valuable business.