Ever wonder what really happens behind the scenes when we work with dogs and their humans? In this episode, Emma and Kirsten take you from the very first phone call—where we begin uncovering goals, concerns, and unique dynamics—all the way to meeting the individual needs of both dogs and their people.

We talk about the conversations that shape our approach, the observations we make long before the leash is ever clipped on, and how every plan is built around real lives, real challenges, and real relationships. You’ll hear how we adapt, pivot, and customize our work, because helping dogs and their families thrive is not a prescribed recipe—it’s a responsive, collaborative process rooted in understanding.

If you've ever wondered what the journey looks like from that initial “Can you help us?” to meaningful change at home, this episode pulls back the curtain.