<p>Leveraging AI to Build Customer Empathy - and Other CX Trends for 2022 and Beyond - In this podcast, <a href='https://www.genesys.com/blog/author?auth=895'>Claire Beatty</a>, Sr. Director, Thought Leadership, Genesys, and <a href='https://www.genesys.com/blog/author?auth=880'>Ginger Conlon</a>, Director, Thought Leadership, Genesys, discuss the report: <a href='https://www.genesys.com/resources/top-cx-trends'>The Top CX Trends for 2022 and Beyond</a>, focusing on Trend 4: Leveraging AI to Build Customer Empathy.</p>

Leveraging AI to Build Customer Empathy - and Other CX Trends for 2022 and Beyond - In this podcast, Claire Beatty, Sr. Director, Thought Leadership, Genesys, and Ginger Conlon, Director, Thought Leadership, Genesys, discuss the report: The Top CX Trends for 2022 and Beyond, focusing on Trend 4: Leveraging AI to Build Customer Empathy.

<p>Leveraging AI to Build Customer Empathy - and Other CX Trends for 2022 and Beyond -&nbsp;In this podcast, <a href="https://www.genesys.com/blog/author?auth=895" rel="noopener noreferrer">Claire Beatty</a>, Sr. Director, Thought Leadership, Genesys, and <a href="https://www.genesys.com/blog/author?auth=880" rel="noopener noreferrer">Ginger Conlon</a>, Director, Thought Leadership, Genesys, discuss the report: <a href="https://www.genesys.com/resources/top-cx-trends" rel="noopener noreferrer">The Top CX Trends for 2022 and Beyond</a>, focusing on Trend 4: Leveraging AI to Build Customer Empathy.</p>

Episode 36 - Leveraging AI to Build Customer Empathy

Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.

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Episode 36 - Leveraging AI to Build Customer Empathy

Episode 36 - Leveraging AI to Build Customer Empathy