In this holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways  this is done by CX leaders. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.

In this holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways this is done by CX leaders. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.

Episode 37: Giving Thanks for Your Customers (2018)

"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.

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Episode 37: Giving Thanks for Your Customers (2018)

Episode 37: Giving Thanks for Your Customers (2018)