The pressing issue for contact center agents is their cognitive load, we can fix this.   Here are 3 places to start

The pressing issue for contact center agents is their cognitive load, we can fix this. Here are 3 places to start

The pressing issue for contact center agents is their cognitive load, we can fix this. &nbsp; Here are 3 places to start

Episode 38 - How to reduce the cognitive load on an Agent

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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Episode 38 - How to reduce the cognitive load on an Agent

Episode 38 - How to reduce the cognitive load on an Agent