Sales development reps can benefit from new communication tools, and using a human touch. Join Patrick Buckley, Sr. Manager, Worldwide Sales Development, Twilio, as he explains how to ensure you're making a genuine connection even as you aim for efficiency. Automating processes is great, but successful reps look for opportunities to do something different and make a connection at a personal level. Doing it right takes time, but it's worth finding that balance.

Guest: Patrick Buckley (http://bit.ly/2oEv1ua)
Hosts: Tim Clarke (@timxclarke), Alexa Nayman (http://bit.ly/2mxujgM)

Related resources:

• When and How to Build a Sales Development Team http://sforce.co/2neS6GB
• How Salesforce Built Its Inside Sales Team http://sforce.co/2nt1hUv
• The Hottest Job in Sales Right Now http://sforce.co/2mUqzcv
• “Beat the Clock, and Your Quota” with Jill Konrath http://sforce.co/2nKewfD