One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

David's insights have been featured in thousands of media outlets around the world. He is also the author of five books including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle -- Powerful Customer Experience Conversations to Wake You Up, Shake You Up, and Win More Business.

1:00 What does customer experience mean to you?

5:50 Why is so hard for the bosses or leadership hard to address and implement better customer experience?

15:08 Where will the customer experience be in the next 5 years

22:03 What can entrepreneurs learn from David Arvin’s book ‘Why Customers Leave’


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