In this episode, Scott interviews renowned customer experience expert Jay Baer, who shares his powerful "Be Quick, Be Clear, Be Kind" customer experience framework.

Jay explains why speed matters in service, how clarity builds trust, and why kindness fosters stronger community relationships. He offers practical strategies for local officials and employees (or really anyone who interacts with customers), showing how responsiveness and empathy can enhance citizen engagement.

This is really great stuff. Tune in to learn how small changes can make a big impact!

 Further Information

• www.jaybaer.com
• www.jaybaer.com/newsletter
• AGRiP Pooling Academy: Building a Better Customer Experience (Pooling Academy Registrants Only)