Laura's website: bosswhispering.com

-not cut out for the nuts-and-bolts of medical education, she got a degree instead in clinical social work -Joined the first Assistant Employee Program in Alaska -A near-workplace murder leads to Laura's interest in workplace bullying -Founded the Boss Whispering Institute in 1994 -abrasive bosses are not aware of the damage they're doing -guiding bosses to see their responses and those of their employees as fight or flight mode -The difference between school and workplace bullying- employees have a vested interest in improving their conduct and saving their jobs -Bosses are confronted with the negative perceptions of their workers, the end of denial -Entering the Age of the Unruly