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Episode 39 - When innovation excludes? Touchscreen payment devices and disabled consumers
Touchscreen payment devices are used across the UK’s shops, cafes, and restaurants. But has this flatscreen payment revolution excluded millions of disabled consumers? Dr Amy Kavanagh (accessibility specialist) and Adam Scarrott (UK Finance) debate the challenges, oversights, and design solutions. Links: https://www.linkedin.com/in/dr-amy-kavanagh/ https://www.linkedin.com/in/adam-scarrott-b9142710/ https://www.ukfinance.org.uk/system/files/2022-05/UKTAS%20touchscreen%20accessibility%20220519.pdf
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By Minesh PareekTouchscreen payment devices are used across the UK’s shops, cafes, and restaurants. But has this flatscreen payment revolution excluded millions of disabled consumers? Dr Amy Kavanagh (accessibility specialist) and Adam Scarrott (UK Finance) debate the challenges, oversights, and design solutions. Links: https://www.linkedin.com/in/dr-amy-kavanagh/ https://www.linkedin.com/in/adam-scarrott-b9142710/ https://www.ukfinance.org.uk/system/files/2022-05/UKTAS%20touchscreen%20accessibility%20220519.pdf