<p>Part I of our interview with Bob focused on the current state of contact centers and customer service—from customer relationships to AI to hiring. Part II dives deep into employee culture and executive alignment, and how both can determine whether your customers stick around or take a walk and never come back.</p>

Part I of our interview with Bob focused on the current state of contact centers and customer service—from customer relationships to AI to hiring. Part II dives deep into employee culture and executive alignment, and how both can determine whether your customers stick around or take a walk and never come back.

Episode 4: Customer Connection Part II with Bob Furniss

This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion, STEM and STEAM, sustainability, and ethics.

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Episode 4: Customer Connection Part II with Bob Furniss

Episode 4: Customer Connection Part II with Bob Furniss