Episode 4 saw Ellie Wu, Customer Success thought-leader & Jason Noble, Head of Customer Success at Goodlord join me for this special edition of #CustomerSuccessMatters LIVE! to discuss the skills, profile and traits of Customer Success leaders, and some of the challenges today's CS leaders have to overcome.

As always, we wrapped it up with my 3 in 3 so look out for our guests favorite business books, favorite cities and favorite brands!

During the podcast I mention the motivation behind this episode being Ellie's blogpost - you can find this here:

http://www.picturecs.com/blogs/2017/10/8/top-traits-of-a-customer-success-leader