In this episode of the Snowball Effect, Sadie Restorick interviews James Sharples, the Chief Explorer for Snowball, discussing the importance of diagnosing client needs before designing training solutions. They explore the significance of understanding the root causes of stress in the workplace, the necessity of building authentic relationships with clients, and the dangers of wellbeing washing. James shares effective strategies for engaging with clients, including asking the right questions and prioritising needs over perfection in training solutions. If you want to learn more about The Snowball Programme, and want to secure your place on the next cohort, register at https://www.thisissnowball.com/join-today