Next Stop: Transit Tech is thrilled to interview Delilah Garcia, the Operations Director at the North Central Regional Transit District (NCRTD) in New Mexico. NCRTD operates several local and intercity bus routes in northern New Mexico, serving Santa Fe, Espanola, Taos and other small communities. In total, NCRTD runs a network of 28 fixed and flex routes (26 of which are fare free), two demand response routes and one Dial-A-Ride service. Recently, NCRTD moved from a hand calculated scheduling and dispatching process to computer-aided dispatch (CAD). Throughout the country, agencies are moving toward software that streamlines and digitizes the scheduling and dispatch process. We’re here to hear more about the behind the scenes work that goes into the implementation of new software and processes, and about key takeaways for other agencies looking to do the same.