What would your dispatch center say about you if its walls could talk? In this episode, we dive deep into the impact of our words, our presence, and the culture we help create. From offhand comments to missed moments of support, we explore how small things shape morale, retention, and each other. Whether you're a frontline dispatcher, a trainer, or a supervisor, this one’s for you. Because leadership isn’t a title, it’s a tone.

Plus: a shoutout to LineNineMedia.com, Quick Keys takeaways, and a reminder that sometimes, just showing up is enough.