Welcome to Episode #4 of our weekly podcast here at Miracle Ford! In this episode, we talk with Marty Denson, the Body Shop Manager at Miracle Ford.

Topics Discussed:

How Marty got into the Body Shop businessThe types of vehicles the Body Shop ServicesDealing with warrantiesDealing with insurance, and Tennessee’s “Right to Choose”Technology in the body shopHow to care for your vehicle’s paint jobMarty’s passions outside of work

Transcript

Opening

John Haggard: 00:03 Welcome to the Miracle Ford podcast where each week you’ll be able to learn the best ways to purchase or lease, maintain, accessorize and how to sell your vehicle for the highest resale value possible, when you’re ready. I’m your host John Haggard and throughout each month right here, different team members join us from Miracle to bring you tips you can use. And by the way, we will also post a transcript of each podcast so you can easily refer to it. There may be some information you heard and you said you want to go back and review that and we’ll have it right here at your fingertips. On the podcast today we’re talking about body shop repair and when there’s been an accident or other damage to a vehicle and what some of the misunderstandings are out there, what your rights are and really what separates Miracle Ford from other body shops. Today on the podcast we have Marty Denson, the body shop manager for Miracle Ford. Hey Marty, welcome to the podcast.

How Did You Get Into the Body Shop Business?

Marty Denson: 00:51 Well thank you John. I appreciate it. Good to be here.

John Haggard: 00:53 Well, glad to have you. You know, people always say, “well how did you get in the body shop business”? There are a whole lot of careers you could have gotten involved in. How did you get started?

Marty Denson: 01:03 Well, actually I used to work in the car rental business and I just got to know a lot of people that were in the body shop side of it, cause that was a lot of the people that we rented cars to. So, got to make friends with a lot of other managers and next thing you know, one of them offered me a job and I got over on this side and have enjoyed it ever since.

John Haggard: 01:23 So how many years ago was that?

Marty Denson: 01:25 That was about 25 years ago.

John Haggard: 01:28 25 years ago. So you do have some gray hair, don’t you?

Marty Denson: 01:31 Oh Yeah, ha. Quite a bit.

What Types of Vehicles Do you Service, and What Dealerships Do You Work With?

John Haggard: 01:34 Ha. We know the body shop is actually located at Miracle Ford, so people would think, well, they work on Fords. Nothing else. Is that the case or do you work on other models?

Marty Denson: 01:44 No, actually we work on a little bit of every saying, we also own a Chrysler, Dodge Jeep store. We work on a lot of those and we do all the work for the Toyota store here in town. And we work on GM’s, even the foreign cars. So yeah, we work on just about everything.

John Haggard: 02:02 Right. And the Ram too as well, right?

Marty Denson: 02:04 Oh yeah. Oh yeah, we do lots of Rams.

The Body Shop’s Limited Lifetime Warranty

John Haggard: 02:06 All right. And then how about, people always say, “well, if you work on all those many different models, how does the warranty work these days”?

Marty Denson: 02:13 We give a limited lifetime warranty on everything that we do. We always feel like that’s the best way to make sure your customers feel good about letting you do the repair. So, we do offer a lifetime limited warranty.

John Haggard: 02:26 All right. And so like when you say limited warranty, so they’ve got to at least maint