Welcome to the 4th episode of our weekly podcast here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with the Body Shop manager, Marty Denson. Both Miracle CDJR and Miracle Ford share the same body shop, located behind the Miracle Ford Dealership. This is another great episode, so enjoy!

Topics Discussed:

The types of vehicles that the body shop works onDealing with insurance, estimates, and Tennessee’s right to chooseThe Technology used in the body shopHow to preserve your vehicle’s paint jobWhat does Marty enjoy doing outside of work?

Transcript

Opening

John Haggard: 00:03 Welcome to the Miracle Chrysler Dodge Jeep Ram podcast, where each week you’ll also be able to learn best ways to purchase or lease, maintain and accessorize, and how to sell your vehicle for the highest resale value possible, when you’re ready to do that. I’m your host John Haggard, and throughout each month, right here, different team members will join us from Miracle and they will bring you tips that you can use.

And by the way, we do post a transcript of every podcast so you’ll easily be able to refer to it for information on anything that you might’ve heard. And you said, gosh, I didn’t quite get that. What was it that he said or she said? Well, you’ll have it right there. Word for word

On this podcast today we’re talking about body shop repair when there’s been an accident or other damage to a vehicle and what some of the misunderstandings are out there, what your rights are and what separates Miracle Chrysler Dodge Jeep Ram from other body shops. So today on the podcast we have Marty Denson and he’s the Body Shop Manager, actually located at Miracle Ford. Marty, welcome to the podcast.

Marty Denson: 01:00 Thank you John. Appreciate it. Nice talking with you.

What Types of Vehicles Do You Work On?

John Haggard: 01:03 Well glad you’re here. Folks want to find out some information here. Now you’re over at the Ford store. So, you only work on Ford vehicles, or how does that work? Because there is a Miracle Chrysler Dodge Jeep Ram as well.

Marty Denson: 01:16 Right, we work on everything. Of course we are located behind the Ford store, because that was the newest store that was built. But we do all the work for Miracle Chrysler Dodge Jeep as well. Actually we even do the work for the Toyota store here in town, but we’ll work on any make and model of any vehicle.

John Haggard: 01:35 Right. And the Ram too as well, right?

Marty Denson: 01:37 Oh yeah. Oh yeah, you do lots of Rams.

Dealing With Warranties

John Haggard: 01:39 Absolutely. You know, a lot of people today want to know about warranty. Is it factory authorized, or am I sure I’m going to get my warranty, or how does that work today? The warranty business, like let’s say if you work on a Toyota or Chevrolet or something like that.

Marty Denson: 01:55 Right. Actually everything that we do, we give a limited lifetime warranty on our work. We try to keep everything, to use parts and everything that’s not going to affect your normal factory warranty, with whatever vehicle you have. So, as long as you take care of your car, even if you don’t take care of your paint or your vehicle. You know, we can’t cover regular wear and tear, but if it’s anything to do with anything we did, we definitely stand behind it.

What Technology Do You Have in the Body Shop?

John Haggard: 02:28 Gotcha, Gotcha. And another thing that people ask about today, especially with new vehicles is, “well, what kind of technology do you have in there, in that vehicle”, or if you think about a body shop, a lot of people think, “well there can’t be really anything too high tech in there”