Matt Dixon from Tethr joins us to talk about how technology has helped create customer experience at different levels, how its changing our world and interactions. What's the effortless experience and the research behind it? How has technology changed the way we do customer service? What are some up and coming technologies that will impact customer service? Matt finishes by telling us the story of Verizon Wireless helping him solve a home network problem. CloudCherry is a Customer Experience Management software. We try to make CX fun through equal parts of love and science. Come see us today www.cloudcherry.com.