<p>Chief Micheal Despain (ret.) of the Lincoln, Nebraska Fire Department talks with host Chief Randy Bruegman (ret.) about the value of evaluating a fire department's performance from the customer's perspective.</p>

Chief Micheal Despain (ret.) of the Lincoln, Nebraska Fire Department talks with host Chief Randy Bruegman (ret.) about the value of evaluating a fire department's performance from the customer's perspective.

Episode 4: Measuring Organizational Performance from the Customer's Perspective

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Episode 4: Measuring Organizational Performance from the Customer's Perspective

Episode 4: Measuring Organizational Performance from the Customer's Perspective