In this episode of AHIC Talks, Matthew Weihs chats with Michael Grove, COO of Hotstats on the findings of the recently published Profit Matters Review in 2020. Obviously, on the back of a very difficult year for the industry, the two looked at what the report covered and some of the key operational areas hoteliers could look at going forward. A few other key themes discussed were the return of events and some of the winners and losers in the Middle East and Africa region.