<p>Nick Jiwa joins us to talk about outsourcing, and why it needs to be fixed for the sake of the customer. What are the implications for the customer experience? Does outsourcing make sense for some or most? If so why are the relationships so toxic?</p>

Nick Jiwa joins us to talk about outsourcing, and why it needs to be fixed for the sake of the customer. What are the implications for the customer experience? Does outsourcing make sense for some or most? If so why are the relationships so toxic?

Episode 4 - Outsourcing Is Broken And How To Fix It

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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Episode 4 - Outsourcing Is Broken And How To Fix It

Episode 4 - Outsourcing Is Broken And How To Fix It